NILES, Ohio (WYTV) – After several people called the newsroom to say they had not received their utility bills from the city of Niles, 27 Investigates looked into the matter.
City officials said there is a two-week delay this month because they are upgrading to a new software system. Instead of shutting down for two weeks, billing department workers have been collecting money for bills, as well as cross checking each resident’s information one by one between the old system and the new system to make sure they are correct.
City officials said the upgrade will be worth the headaches when it is done.
“That was the problem before. We were getting inaccurate readings in the old software. The bills were for more than 30 days. This upgrade is going to make everything back to an accurate reading every month with a consistent 30-day bill,” Niles billing manager Stephanie Ford said.
Residents who are concerned about late fees this month will not have to worry since the city has extended the due date on the bills.
“That put us a couple weeks behind with getting our bills out so we are just now trying to get ourselves caught up to get those bills processed,” Ford said.