BOARDMAN, Ohio (WYTV) – Ohio Attorney General Mike DeWine Thursday announced a lawsuit against Mr. Rooter of Youngstown for performing unnecessary services and providing substandard work.
In the complaint, the Attorney General accuses the company of violating Ohio’s Consumer Sales Practices Act and seeks consumer restitution, injunctive relief, and civil penalties.
“We’ve had a disproportionate number of complaints against Mr. Rooter of Youngstown, and we’ve found a pattern of problems. We’re seeking refunds for affected consumers and an end to any unfair or deceptive practices,” DeWine said.
Mr. Rooter of Youngstown, which offers plumbing and drain-cleaning services, is located at 97 Karago Ave., Unit 1, in Boardman. It is a franchise of the Mr. Rooter Corporation.
Since 2013, the Ohio Attorney General’s Office has received approximately 25 complaints against Mr. Rooter of Youngstown. The majority of complaints are unresolved.
According to one complaint reviewed by the Attorney General’s Office, Mr. Rooter gave an elderly consumer an initial estimate of $5,200 for drain services, but then asked for an extra $8,000, claiming additional work was needed. In another complaint, an older couple contacted Mr. Rooter for a $95 drain cleaning service. Within days, Mr. Rooter gave the couple six additional contracts totaling nearly $20,000.
The lawsuit, filed in the Mahoning County Common Pleas Court, accuses Mr. Rooter of Youngstown, Mr. Rooter Corporation, and Operations Manager Joseph Kijowski of failing to itemize parts and labor, failing to provide estimates, performing unnecessary repairs, understating or misstating estimated costs, failing to obtain authorization for increased costs, performing substandard work, and starting work before a consumer’s cancellation period ended.