Neighborhood in Warren upset about water repair wait time

Neighbors say they notified the water department of the break Sunday morning, but crews didn't show up until 5 p.m.

Some people who live in Warren were left without water for hours on Sunday.

WARREN, Ohio (WYTV) – Some Warren residents were left without water for hours on Sunday.

“We couldn’t shower, the bathrooms were unavailable,” Danielle Dilisio said.

She and her neighbors on Denison Drive woke up to quite the surprise. Their water was out because of a line break. They say they called the water department Sunday morning when they found cones blocking off the street.

It took crews until 5 that evening to arrive and start repairs. Residents said that was far too long.

“We went for almost 18 hours without water,” Dilisio said.

They called the water department several times, but couldn’t get a straight answer on when crews would arrive.

“Why should we have to suffer because nobody wants to do their job? Where’s the 24-hour emergency services that they should be having, especially for water?” Cindy Dailey said.

“There’s supposed to be emergency services available and that’s why we had figured, ‘OK, well this will be taken care of by late afternoon at the latest,'” Dilisio said. “It was almost midnight that night before it did get taken care of.”

Warren Director of Utility Services Franco Lucarelli said they do have emergency services, but weekend work is not mandatory. It’s up to the waterline repairmen if they want to get overtime.

“We don’t have staff on hand for water main repair that are working afternoon turn and working midnight turn. All the waterline repairmen, it’s a day turn shift.”

On top of that, Lucarelli said he has repairmen on vacation, sick and some who went to church on Sunday. It created the perfect storm.

“Normally, this issue doesn’t arise,” Lucarelli said.

He said usually, crews are there within an hour or so. But this time, according to Lucarelli’s records, it took them 15.

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